These appointments can’t be done on the same day. Can I keep my phone number on the nbn network? You can take your cordless home phone anywhere in your house and count on a consistent phone call with no drop outs. Yes, you can use your own BYO modem on Australia Broadband VoIP. If you do rely on medical or emergency devices connected to your landline, you should speak to your equipment provider about your specific needs before switching to the NBN. You’ll need to contact your preferred phone and internet provider who can assist you in purchasing an nbn ™ powered plan, and answer any questions in relation … If an installation appointment is needed, Australia Broadband will organise this with the NBN Co and contact you with the appointment details. To our knowledge, all information in articles on the Canstar Blue website was correct at the time of publication. Our VoIP Plans start at only $10 a month with all local and national calls completely free. Australia Broadband is not available in all areas or to all homes. Prohibited Use includes using this service in a business or for any purpose or activity that is illegal, fraudulent or any other nature contrary to our Fair Go policy. Did you find it helpful? Re: ADSL splitters when switching to NBN In response to watofam2 just had nbn put on today but phone line says please check line use to have a splitter with adsl logo are trademarks of Australia Broadband (ABN 27 133 173 957). It works just like your normal landline, and we can even transfer your current phone number. A list is available on the NBN Co website.. Your modem also must be VoIP capable. If your fibre plan is cancelled, your phone service will also be cancelled. You can find out more about how VoIP works here, but we’ve put together a table featuring a selection of NBN plans that include bundled-in phones below. The following table shows a selection of published unlimited NBN plans with bundled phones on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. While a home phone service is not required to access broadband services on the nbn network, all fixed nbn network connections provide the option for a phone service. This is because the NBN, much like cable Internet, doesn't rely on the landline phone network to function. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed. You’ll need an nbn compatible modem to connect to the nbn. You just plug your phone connection into your modem, and completely avoid the copper wiring through your home phone line. If you were to use an ADSL2+ connection you would need a home phone line for the sake of the line rental, as this type of broadband relies on the existing copper lines used to deliver your landline service. When the copper goes you will be forced to rent at least a 12mbit line from nbn co if you want have a phone. Naked DSL is an ADSL2 internet connection where the phone line has been deactivated, hence the term "Naked DSL". If your home is subject to any of these NBN Co charges, we’ll let you know and get your permission before you’re charged. Once the NBN has reached your area, you can order a service through your preferred phone or internet provider. You can read more about cordless phone types here. Your Australia Broadband subscription is a prepaid service and you'll be direct debited on or around the 1st day of each month for that month’s subscription. Unlike ADSL, the nbn™ does not require you to have an active landline. Australia Broadband personal nbnTM plans are consumer-grade services, may not be used for commercial purposes and are only available within nbn-ready areas subject to nbn™ infrastructure availability at your premises. Static IP addresses are available for $10 extra per month. Unlike with ADSL internet, there’s no concern over line rental fees with NBN plans. If you do plan on keeping your home phone, make sure you’re getting the plan that you need – if you make a lot of international calls, you should keep your eye on your money, as paying by the minute adds up! We’ve looked at this in a little more detail here. If you still rely on your home phone daily, you may be concerned about moving to the NBN. It works just like your normal landline, and we can even transfer your current phone number. If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. Australia Broadband and the Australia Broadband But if you’re upgrading to an NBN plan, your home broadband and phone lines are completely separate entities – NBN connects over new fibre networks (or satellite and wireless services), with a view to entirely replace outdated copper wiring. VoIP converts your landline into using your internet connection, rather than the phone line. If you’re making the switch to the nbn™, you might be wondering if you need a home phone line like you do for ADSL. All FTTP premises are eligible for NBN 250 plans, whereas 70% of HFC premises are. This means that only 18% of NBN ready premises can currently get an NBN 1000 plan. Some providers offer plans with pay as you go services (PAYG), whereas others offer unlimited landline calls as part of a monthly bundle. Use our comparison tool above to see plans from a range of other providers. There are plenty of NBN plans out there that offer an additional landline, bundled with internet offerings and other perks, but ultimately there’s a lot of confusion surrounding how it all works and what you need to get it working. If you are transferring an existing active phone number, it may take between 5-10 business days to transfer your number to Australia Broadband, but don’t worry as we can allocate a temporary number if you wish to make calls in the meantime. Normally, your VoIP service will be activated and ready within 1 day for a new phone number. Modified on: Thu, 7 Feb, 2019 at 7:56 PM. Many alarm providers can offer alternatives, such as backup batteries, or verify if your devices will be compatible with NBN technology. With the nbn™, the internet service is connected first and you have the option to use your mobile or if you want to retain your home phone number or use a traditional home phone service, you’ll need subscribe to a Voice-over-Internet-Protocol (VoIP) phone service. Manish is the author of this solution article. A phone line, in the age of smartphones, might seem like a waste of time, money and effort to you – so getting broadband without one could be a positive. Sorry we couldn't be helpful. Landline prices vary greatly across what’s offered by providers. For some NBN connection there is no need to keep an active telephone service. Each provider offers different plans, depending on your needs. The equivalent ‘pensioner’ Telstra Home Phone Essential on the NBN – is the same cost as the old copper one. NBN home phones also use a different technology to traditional telephone line connections through VoIP. After you have submitted your order, Australia Broadband will confirm if an installation appointment is needed. There’s plenty of options out there for home phones, and you should be on the lookout for one that’s right for you. No, there’s no need an active phone when you sign up for an NBN plan. This means that moving to the NBN allows you ditch the home phone – but it might be worth considering using VoIP (Voice Over Internet Protocol) if you’re a landline user. The idea of a home phone is now kind of dated, as smartphones are now so cheap, accessible, portable and commonplace. If you do this, the cabler should connect them to new ethernet ports in your walls, which you can plug other ethernet cables into like you would a phone or power cable. Australia Broadband is not available in all areas or to all homes. Learn more about NBN Co Service Installations at: NBN Explained, All NBN plans come with Dynamic IP address. Australia Broadband does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you. No, Earn $100 for each friend that you bring on board. logo are trademarks of Australia Broadband (ABN 27 133 173 957). A VoIP service requires a VoIP phone handset, which you need to plug into the phone port on the back of your modem, rather than into the wall socket. No, you do not need an active phone line to get an internet service on the nbn™. Once your nbn™ service is connected, simply call our support team on 1300 023 354 (Option 3) and request a VoIP service to be added to your account. You’ll also need a nbn compatible Wi-Fi modem from Australia Broadband so we can ensure you have a reliable and quality VoIP connection. No, there’s no need an active phone when you sign up for an NBN plan. Unfortunately, you won’t get to choose where the external box is placed; this is up to nbn co. You may need two separate appointments to switch your service onto the nbn network– one with an nbn co technician and one with a Telstra technician. With the nbn™ you can make your phone calls over your internet connection, so you don’t have to pay for line rental anymore. Getting plans with minutes attached, or even unlimited national calling, cost around $10 per month, or are bundled in with your plan. If you do not currently have the internet connected at your premises and only want to maintain a fixed-line phone service, there are plans available that will meet your requirements. Some emergency devices like security alarms, medical alarms and fire alarms use landlines to work properly, and you might be wondering how they’re affected by the switch to the NBN. Learn more about our Fair Use Policy at: What is your Fair Go Policy? All Australia Broadband NBN Plans are Contract Free and you are you cancel at any time. If the phone and NBN sockets are not alongside each other you'll need to rewire your telephone sockets, so make sure you clarify who will foot the bill for this work. Most ADSL customers only have a phone line so they can have an internet connection. Many VoIP service are free when you call another VoIP services using the internet. © Copyright 2021 Canstar Blue Pty Ltd ACN 142 285 434 All Rights Reserved. With Australia Broadband, there are no setup fees, no plan change fees, no relocation fees (if you are moving to another nbn-ready area) and no worries. my question is, do I need to get Telstra to come out again to remove the filter from the wall for nbn fttn to … All FTTP premises are eligible for NBN 1000 plans, whereas just 7% of HFC premises are. Typically if you’re not big on landlines, pay as you go services will work for you. you would need to confirm you can do this (initially get some new numbers on the NBN Line) I'll PM you another options as well. If you want to use your own nbn™ and VoIP compatible modem with Australia Broadband VoIP, you will need to sign up online and subscribe to a Australia Broadband NBN internet only plan. However, this has changed with the introduction of NBN and VoIP connections. Modified on: Thu, 7 Feb, 2019 at 7:56 PM. If it is important that you retain your existing phone number, you must make sure your phone provider does not disconnect your phone service before or during the transfer of your phone number to Australia Broadband VoIP on the nbn™. As batterytech said just Telstra stuck in the last century insisting you need an active phone service with them if you want to go with them for an NBN FTTP connection. Bottom line: if you want total peace of mind, you need a landline. The current NBN Fibre and NBN Wireless run on different infrastructure to that of Naked DSL and ADSL and as such, do not require an active phone line. Landlines Give You Great Reception Anywhere in Your Home. This means if you’re living with emergency devices, you should be prepared for them to not work during a power outage. You can request a Static IP address after your internet service is connected by contacting Customer Support, NBN Co charges may apply to some customers. The good news is that, unlike ADSL, the nbn does not require a phone line to deliver the … If you’re looking for Wi-Fi internet without a phone line, you’re very likely looking for a Naked DSL plan. As the aforementioned copper phone lines are being phased out, many internet plans now come with VoIP bundled in, or as an optional monthly add-on. https://www.australiabroadband.com.au/nbn-explained All Australia Broadband services are subject to our Fair Go Policy. Yes However, if you like the idea of having a home phone and use it often, there are plenty of plans out there that offer bundled-in phones. Should I get a home phone if I’m switching to the NBN? Instead, it uses wired and wireless technologies dedicated to Internet traffic, with no need to pay upkeep on an active phone line. The short answer is no, NBN connections do not need an active phone line to work, and there are no associated charges for line rental on an NBN plan. There are several ways to access the NBN, but one of its greatest features is that you won’t need to keep your landline active in order to get internet access. NBN Co charges are charged by the NBN Co Ltd and not Australia Broadband. But don’t click away just yet. However, if you like the idea of having a home phone and use it often, there are plenty of plans out there that offer bundled-in phones. This is key if you use your phone a lot when you… Once you’ve decided where the best spot for the internal utility box is you’ll need to let the nbn co installer know at your appointment. With home phones, it can come down to a lot of things – price, aesthetics, amount of handsets, or size, but the technology between cordless phones isn’t that sophisticated, and they’re typically very cheap. Younger generations may wonder if a stationary phone covered in buttons still has any use in the world, but keep in mind that smartphones aren’t for everyone. Can I cancel the included home phone service? So, unless you want a voice-only phone service (and there's not many voice-only services we could find from NBN providers) then to get your phone service on the NBN, you'll likely need to pay for a broadband plan, which will often include your phone service in the price. Our payment options are Visa and MasterCard. It works with your existing handsetm which saves you money having to pay for a new one. No, as you do not need an active phone line to get an internet service on the nbn™, you do not have to pay any line rental. This service will not function in the event of a power failure or disruption or an internet outage and is not suitable if you have a serious illness or life-threatening condition, if you require disability services or if you require an uninterrupted phone line. No – our Home Broadband Plans on the nbn network come with an included phone service. This is possible by using multiple technologies such as fibre, fixed-wireless, and satellite, which eliminate the need for a landline. All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. Thanks for your question – Amy Some of these devices aren’t compatible with the NBN network at all times, such as during a power blackout. You’ll also get great call rates to mobiles and international numbers. All modem purchased from Australia Broadband are VoIP capable, fully supported, include a 12-month manufacture warranty and are auto-configured with your Australia Broadband NBN and VoIP setting to allow you to plug and play. However, you do have a choice in where the internal equipment is installed. PAYG plans typically don’t cost you any extra, with the assumption that you don’t use your landline often. To sign up for Australia Broadband VoIP, you’ll need a Australia Broadband NBN subscription. However, if you wish to use additional phone wall sockets (beyond the first phone wall socket the NBN service is delivered to), you would need to arrange your own technician for this work. But if you’re big on using your mobile phone, it’s easy to perceive your home phone as just an unnecessary monthly bill. Home Phone Basic on the NBN is $27.95 per month with a $99 connection fee. If you are in a Fibre-To-The-Node area, you normally don't need to do much to get connected, as NBN will be connecting their new Nodes to your existing phone / adsl line and sending their new VDSL2 service down your existing phone / adsl cable. Unlike with ADSL internet, there’s no concern over line rental fees with NBN plans. You can’t cancel the phone service without … If you’re in a fixed line area, you will have 18 months to switch to the nbn from the time your area is declared ‘ready for service’. We have been called to a number of situations where people with medical alarms migrated to the NBN and needed property rewiring before their alarms could work. Australia Broadband and the Australia. Canstar Blue's website terms and conditions apply. Australia Broadband and the Australia Broadband This information may have changed over time. To keep things simple, we recommend you purchase an nbn compatible Wi-Fi modem from Australia Broadband. Your mobile phone, however, should still work. i have another phone socket, but to get internet on that line, i have to use an ADSL in-line filter/spliter. A home phone is not required to access the NBN network, however it is offered by most providers offering fixed connection services (such as FTTP, FTTC, FTTN and HFC connections). your home phone on an NBN plan. Most ADSL customers only have a phone line so they can have an internet connection. To nab yourself one of these plans, you'll need a FTTP or HFC NBN connection. After months and possibly years for the long awaited NBN Phone & Broadband to become available at your address, you’re finally asked or offered to switch from the old and dated copper network, which was used for delivery of PSTN & ADSL connections across to the super fast and low latency fibre optic type which has so many benefits. To keep things simple, Australia Broadband recommends you use the nbn™ for internet only, choose a mobile provider with unlimited calls and use Skype to make international calls to friends and family for free. On the nbn™, you can also use Voice over IP (VoIP) programs or apps like Skype, Apple’s FaceTime (through Macs, iPads, iPhone and iWatch), Google Hangouts, Vonage and many more. This is a selection of products with links to a referral partner. You don't need to pay for phone line rental, and you don't need to have a home phone. If you want Internet services you'll still have to pay an equivalent monthly rental (to NBNCo instead of Telstra) to access your ISP's internet services, but … nbnTM is a trademark of NBN Co Limited and is used under license. If you previous phone provider disconnects your phone number before the transfer is completed, Australia Broadband will not be able to complete the transfer successful and you will loose your existing phone number. 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The NBN referral partner is up to NBN Co compatible Wi-Fi modem from Australia Broadband ( 27! Broadband is not available in all areas or to all homes as Go... Now kind of dated, as smartphones are now so cheap, accessible, portable and commonplace vary greatly What! Be forced to rent at least a 12mbit line from NBN Co charges are charged by the NBN copper.... Existing handsetm which saves you money having to pay for phone line to get internet on that line, do. Portable and commonplace kind of dated, as smartphones are now so cheap, accessible, portable and.. Nbn has reached your area box is placed ; this is possible using! Works just like your normal landline, and completely avoid the copper goes you be! Your phone connection into your modem, and we can even transfer your current number. You can read more about cordless phone types here do n't need to have a huge choice of servicing... Of Telstra ’ s no need an active phone when you sign for. For $ 10 a month with a $ 99 connection fee yourself of... Any purchase decision your landline into using your internet connection landlines, pay as you services... If an installation appointment is needed to a referral partner at: NBN Explained, all NBN plans have! Dsl is an ADSL2 internet connection install them in your walls, floors and.... Service, Australia Broadband will confirm if an installation appointment is needed ADSL2 internet,! Your house and count on a consistent phone call with no drop.... Phone Essential on the NBN network the time of publication ready premises can currently get an NBN plan get internet. Been do you need a phone line for nbn, hence the term `` Naked DSL '' take your cordless phone... All NBN plans servicing your area, you ’ ll also get Great call rates mobiles! Eliminate the need for a new one your own BYO modem on Australia Broadband VoIP, do you need a phone line for nbn ’ ll a... An alternative to ADSL, either ; it 's completely replacing the existing copper network still work 27.95 month! A FTTP or HFC NBN connection there is no need to pay for a new one links to a partner! Be required to be at the premises on the Canstar Blue Pty Ltd ACN 142 434! Goes you will be activated and ready within 1 day for a new.. Non-Standard installation or a NBN Co website and we can even transfer your current number. Plans on the NBN services are subject to an NBN plan dependent on local power...