Activate accessories 3. Edit: sent a support email yesterday but still waiting for a response, but will send again as requested. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I’m still rocking the Yale System with Smartthings. The final point is that you haven't found (and I am sure you have tried your best) any further reports of Yale problems because I haven't had any. Bought the Yale easy fit telecommunication alarm and the 720hd cctv kit. App not working well since ios11 update! At first it was working and I could view the cameras remote. s. So if you need help from Yale, don't worry. Yale Door and Window Solutions is the largest supplier of multipoint door locks to the fenestration industry, serving fabricators, installers and specifiers with high security solutions from the world's favourite Yale. The 5 Critical Steps to Endpoint Security enable a comprehensive, preventative approach to protecting all of the endpoints in your organization, whether office-based or remote. ", A person who described themselves as Captain Sarcastic said that the app was still not working a week after the first system failure. “Thanks for fixing the issue with Android 4.3 and 4.4. I have been using ClearVu / Defender app on my iPhone but can’t seem to get the iPhone to work with it. The SimpliSafe Home Security app lets you control your SimpliSafe security system from anywhere in the world. • Do not aim a PIR at this door or window. When the app is not working there is probably something amiss with the Nest Connector and will indicate ‘Offline’ on your phone. What height should I position my PIR’s for optimum performance? Select New user click here Can I arm downstairs and leave upstairs unarmed? I got it working with the new app but it was a couple of months ago, IIRC I had to change the device type of the alarm to one that’s supported in the new app. How long will the siren sound for when the alarm is triggered? Some people reported success. 3. Verify that Wi-Fi is working in your home. I have a shed / garage, will I be able to use a detector in this location? What should I do? The Smart Living Home app has been “restored” and is “working”, and measure have been instated to ensure a “better and more reliable service,” the company reassured customers. I haven’t set up my app within the 3 hour set up window. *** Yale Home System is a remote app for controlling the Yale Easy Fit SmartPhone alarm system (EF-Kit3). Troubleshoot the Nest Connector: Your Nest X Yale lock does not connect to Wi-Fi directly. Add to favorites. Not what you need as you come home from work. A very helpful guy called Matt ultimately arranged to send a replacement lock and an engineer. Our Customer Support Team are on hand. In further verbal self-flagellation, Yale said that customers buy its stuff because they “trust our brand and this time we let you down”. How will I be alerted if the alarm has been triggered? How often will I have to change the batteries in my alarm system? Learn how to … Went to download the app so I can see and use/set alarm etc but wouldn’t download. The Android app was down and out of action for 24 hours from 10 October – that meant customers were unable to use the application to set or disarm their home’s internet-controlled security alarms. Why cant I see all my devices on the app? 2) The Yale Pet friendly PIR's, if installed are a couple of cats likely to be setting them off on a regular basis? Another, Steve Cawood, said: "Omg. Yale EF_Series_Alarms_Manual_EF-KIT1_EF-KIT4-2020. I love the keypads, which give you a … “The issue was caused by unexpected load on our systems which in turn impacted some of our services to you. In this whitepaper, we outline 15 web application security requirements that improve your chances of getting the most automated, accurate and easy-to-manage DAST solution. AppBrain. The Yale HSA-6610 Smart App Alarm Kit is designed to give you ultimate control of your home security. My PIR is not responding when I arm the system? What is the maximum movement detection range of a PIR? Indeed some angry punters today jumped onto Google’s Play store to bemoan the lack of functionality. “Not sure what is going on with the updates lately but this is becoming really frustrating; my husband and I just spent 20 minutes at 3am trying to disable the alarm so i can take my son to a school trip to Belgium but have been held prisoner by the alarm! 4. Spent 10 mins on the phone on hold before giving up. Please keep the app compatible for these versions of Android!” said Giacomo Palloro. **For use with Yale Alarms System Purchased in Australia Only** Yale Home System is a remote app for controlling the Yale Easy Fit Smartphone alarm System (HSA65000-AU) Users are able to complete the following tasks 1. Why does my alarm keep triggering for no reason? My app is showing battery missing / dead what does this mean? Once the Nest x Yale Lock is paired with the Nest app, 20 passcodes will be available for use. Yale Smart Delivery Box. The Android app was down and out of action for 24 hours from 10 October – that meant customers were unable to use the application to set or disarm their home’s internet-controlled security alarms. Yale products have been helping people to secure the people and things they care about most since 1840. An unspecified and “unexpected load” on its infrastructure broke the Smart Living Home app for a day, an apologetic Yale Security UK confirmed to customers yesterday - however the smell of failure still lingers today. Lock and unlock your home with ease using these touchscreen and push button deadbolts. If all the above methods don’t work and you are stuck with the applications not working, it is worth a shot restoring back before any latest Windows 10 updates were installed on your computer. My Key Pad will arm but not disarm the system? If other Wi-Fi devices can’t connect to the internet, contact your internet service provider. If you need help or advice on any Yale products call us on 01902 364606, email us at info@yale.co.uk or contact us through DM. Touch the Yale logo to begin. • Receive notifications when your alarm is armed, disarmed, or when it detects an intruder. Why is my alarm beeping every 30 secs with an amber circle around the Yale emblem? Arm & Disarm 2. Users are able to remotely complete the following tasks: 1. Does the Sync Smart Home Alarm work with Apple Homekit? This company just can't get it right. Confirm that the connector is on. Activate accessories 3. The app itself has a relatively simple design, making it easy to navigate and perform the functions you want quickly.Within a few minutes of familiarising yourself in the Yale Home System app, you will find the ability to control 95% of the system from pretty much anywhere in the world, as long as you have an internet connection. Why does Alexa not reply to my voice commands? What is the reason for this? “If you were one of the customers affected by the recent issues with our Yale Smart Living Home app, then we’d like to say we are sorry,” said Yale in a letter posted on website. Some of the App functions do not seem to be working I can only view my live footage with my home Wi-Fi and not when I get 3G/4G network I’m getting a blank screen/I cannot see a menu *** Please note: For users with Yale Smart Alarms (SR Series) or the HSA6600 App Alarm Kit the new Yale Smart Living Home app is now available. Activate accessories 3. My alarm activates immediately when entering the property. “Can't reconfigure or enable/disable my alarm, can't add sensors leaving an out building unprotected by the alarm. Not so, at least according to one Reg reader, who contacted us this morning to claim of the debacle continuing. Yale Thurs: Nobody's smart alarm app works. The Yale Home App gives you control of your Yale Smart Home Alarm* system from your smartphone: • Arm, disarm & view the status of your alarm anytime, anywhere**. It uses a Nest Connector or Nest Guard in your home. "This issue has only affected the Yale Smart Living Home app that controls Yale smart alarms. You can even watch and capture live video if you have a SimpliSafe camera. Users are able to remotely complete the following tasks: 1. View camera images & video 5. Registration No: 2096505. “Despite a big apology on their website claiming everything is now working, an updated app went out to Android users yesterday and now people can’t log into the system to change their setting, arm or disarm their systems, etc.”. Post on Twitter if you get no support, but you should. *** Please note: For users with Yale Smart Alarms (SR Series) or the HSA6600 App Alarm Kit the new Yale Smart Living Home app is now available. ", The Register - Independent news and views for the tech community. C with prepaid envelope for return of my incorrect purchase. However, we realise that you were greatly inconvenienced by this and it’s not good enough. My Keypad arms but doesn’t disarm my alarm. 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